Sometimes users of our downloaded PDF templates encounter this error message from Adobe Reader and are unable to fill out their template.
The reason for getting this error message is explained below, along with how to easily fix it and move forward.
Why am I getting this Adobe error message?
This error message is generated when you try to open a PDF template in your browser window, instead of from within Adobe Reader. Our templates are “fillable” PDF documents and require the full functionality of Adobe Reader, which is not available from within your browser.
On the other hand, the Instructions PDF that you receive is “normal” and doesn’t have any “fillable” parts – so it can be opened and read within your browser window.
How do I fix it and fill out my template?
Follow these steps to avoid getting the Adobe Reader error:
- Download the PDFs to your desktop: The download file is a .zip file so “unzip” the contents to your desktop.
- Open the Adobe Reader application: Make sure you’re using the latest version of Adobe Reader.
- In Adobe Reader go: File > Open: Then select the desktop and then the PDF document you need.
Still having problems? Get in touch via the contact form.