How It Works and FAQs

All our packages include

  • Online video instructions – We guide you step-by-step through filling in each template. It’s like having a lawyer sitting beside you telling you exactly what to do.
  • Telephone support – We’ve made the templates “Easy as 1-2-3” but if you get stuck or have a question we’re here to help. Send us an email or give us a call.
  • Written instructions – In case the online video format is not convenient for you, the instructions also come in written format as a downloadable PDF.
  • Updates by email – We don’t overwhelm you with emails, but when the law changes and the template you’ve purchased is updated we let you know. So you’re always up-to-date.
  • Peace of mind – That your template is up-to-date, complies with Australian legislation and is written by a team of qualified Australian lawyers.
  • Extra online videos – We always include a “walk through” video explaining each clause and any technical terms. Plus FAQs and what to do next (e.g. exchanging, lodging, etc.).

FAQs about Buying

What types of payment do you accept?

We accept Visa, MasterCard and American Express credit cards and PayPal.

How secure is the payment process?

Ordering online is very safe. Credit card payments are processed by Stripe and PayPal payments are processed by PayPal. Both are industry leaders and use the latest encryption technology to protect customer data. Your credit card details are never revealed to Legal123.

Are the templates tax deductible?

Yes. If you purchase a template for use in your business, the price paid is tax deductible.

Can I claim back the GST?

Yes. The price includes GST and you can claim this against GST you owe the ATO, if you are a business and registered for GST. Your purchase receipt email is a tax invoice for GST purposes and includes our ABN.

My accountant wants a PDF invoice?

When you buy you will receive a purchase receipt email which is a tax invoice for GST purposes and includes our ABN. If you need a PDF invoice as well, just send us a message via our contact form with your order number (noted on the purchase receipt email).

Is the payment a one-off or recurring fee?

All payments are one-off. There are no recurring or monthly payments for any of our templates or services.

Will I get the template and DVD in the post?

No. All our templates and instruction videos are delivered electronically. Once you purchase, you are immediately sent to a web page to access your online template and video instructions. You’ll also be sent an email with a link to this online template, so you can come back at any time in the future.

FAQs about Legal123

Are you qualified lawyers?

Yes. We’re Australian qualified lawyers registered with the Law Society of NSW, with many years of experience between us. Our firm, Legal123 Pty Ltd, is an Australian Incorporated Legal Practice, registered with ASIC and regulated by the Office of the Legal Services Commissioner.

Are you based in Australia?

Yes. Our headquarters are in Sydney and we have a team of qualified lawyers around Australia to cover the other States.

Will your legal documents hold up in a court of law?

Yes, absolutely! We’re Australian qualified lawyers with many years of experience and all our legal templates and agreements are 100% compliant with Australian law.

FAQs about the Templates

How long will it take to receive my template?

Literally seconds. Once payment is confirmed you are immediately sent to a web page to access your online template and video instructions. You’ll also be sent an email with a link to this online template, so you can come back at any time in the future. Very occasionally the email is delayed by a couple of minutes or ends up in your spam folder (because of aggressive email filters).

How long does it take to fill out a template?

Depending on the template, between 2 and 15 minutes. For example, the Website Legal Package has only 6 inputs and creates a Disclaimer, Privacy Policy and Terms & Conditions – it literally takes 2 minutes. Our Australian Will Kit will take you longer. But as long as you’ve decided how to split your assets, it only takes about 15 minutes to complete – quicker than finding and booking an appointment with a lawyer!

How long do I have access to the template?

The links to the online template and video instructions are permanent. So you can come back at any time to re-use the template or re-watch the video instructions.

Do you provide technical support?

Yes. We are always happy to help by telephone or email. That’s one of the things that makes Legal123 different. Just call us on (02) 8003 7317 or use our contact form if you have a technical question or issue.

Can I edit, delete or add to the legal clauses?

We do not encourage this as we cannot warrant that the changes you make are legally binding or enforceable. Our legal templates have been refined over a number of years, are comprehensive and cover most business situations. If you choose to change them you do so at your own risk.

If you do wish to edit the clauses you can do so by copying all the text of the agreement PDF into a Word or Google Docs document. When you do this, unfortunately, the formatting will be “off” and will need to be corrected (i.e. margins, bolding, extra lines, etc.).

Alternatively, we are happy to customise one of our templates to your specific business needs. Use our contact form to request a quote.

What is your update policy?

Customers are notified by email when there is a major change to the legislation and a template has been updated. These updates are provided free.

FAQs about our Legal Services

Do you offer custom legal agreements?

Yes. We are happy to draft custom legal agreements or tailor one of our templates to your specific business needs. Use our contact form to tell us what you need and request a quote.

Will you be my lawyer?

Yes. We offer legal services based on an hourly rate. Use our contact form to get in touch and tell us how we can help you.

image of guarantee sealWe offer a full money back guarantee if our templates are not suitable for your circumstances or a technical difficulty prevents you from using them. If you have questions about buying online, check out the FAQs.