How It Works & FAQs

We accept PayPal and credit cards (Visa, MasterCard and American Express).

Ordering online is very safe. Credit card payments are processed by Stripe; PayPal payments are processed by PayPal. Both are industry leaders and use the latest encryption technology to protect customer data. Your credit card details are never revealed to Legal123.

Yes. If you purchase a template for use in your business, the price paid is tax deductible.

Yes. The price includes GST and you can claim this against GST you owe the ATO if you are a business registered for GST. Your purchase receipt email and PDF invoice are ATO tax-compliant for GST purposes and include our ABN.

Your email receipt will include a link to a PDF version of the invoice when you purchase. This is an ATO tax-compliant invoice for GST purposes and includes our ABN. You can also log in to Your Account page anytime to download PDF invoices for any purchases you have made.

All payments are one-off. There are no recurring or monthly payments for any of our templates or services.

No. All our templates and instruction videos are delivered electronically. Once you purchase, you are immediately sent to a web page to access your online template and video instructions. You’ll also be sent an email with a link to this online template so you can come back at any time in the future.

Yes. We’re Australian qualified lawyers registered with the Law Society of NSW, with many years of experience between us. Our firm, Legal123 Pty Ltd, is an Australian Incorporated Legal Practice, registered with ASIC and regulated by the Office of the Legal Services Commissioner.

Yes. Our headquarters are in Sydney and we have a team of qualified lawyers around Australia to cover the other States.

Yes, absolutely! We’re Australian-qualified lawyers with many years of experience and all our legal templates and agreements are 100% compliant with Australian law.

Three easy ways. One, email us at support@legal123.com.au or use the contact form. Two, call us in Sydney on (02) 8003 7317. Three, book a 30-minute call if you need legal advice or want to discuss your online business.

Literally seconds. Once payment is confirmed you are immediately sent to a web page to access your online template and video instructions. You’ll also be sent an email with a link to this online template, so you can come back at any time in the future. Very occasionally the email is delayed by a couple of minutes or ends up in your spam folder (because of aggressive email filters).

Depending on the template, between 2 and 15 minutes. For example, the Website Legal Package has only 6 inputs and creates a Disclaimer, Privacy Policy and Terms & Conditions – it literally takes 2 minutes. Our Australian Will Kit will take you longer. But as long as you’ve decided how to split your assets, it only takes about 15 minutes to complete – quicker than finding and booking an appointment with a lawyer!

The links to the online legal templates and video instructions are permanent. So you can come back any time to re-use a template or re-watch the video instructions. The only exception is the Website Legal Package, which is “single-use” and can only be used on one website.

Yes. We are always happy to help by telephone or email. That’s one of the things that makes Legal123 different. Just call us on (02) 8003 7317 or use our contact form if you have a technical question or issue.

We are always happy to help by telephone or email. That’s one of the things that makes Legal123 different. Just call us on (02) 8003 7317 or use our contact form if you have a legal question about a template you have purchased. However, if you need specific legal ‘advice’ then Book a Call or use the contact form to request a quote.

Yes, but we do not encourage this as we cannot warrant that the changes you make are legally binding or enforceable. Our legal templates have been refined over a number of years, are comprehensive and cover most business situations. If you choose to change them you do so at your own risk.

Some of our templates include Word and Google Docs versions that you can edit. Other templates generate PDF documents that you can edit by copying the text to either Word or Google Docs (unfortunately the formatting will need to be corrected i.e. numbering, margins and bolding).

Alternatively, we are happy to customise one of our templates to your specific business needs. Use our contact form to request a quote.

Yes. Some of our templates include Word and Google Docs versions that you can edit and add your logo to. Other templates generate PDF documents that you can add your logo to by following these instructions.

Yes. Our PDF agreements work with all the major e-signature services. We recommend the Adobe Acrobat Sign service as it is built into Adobe Acrobat Standard & Pro. You can find instructions on using Adobe Acrobat Sign here.

Customers are notified by email when there is a major change to the legislation and a template has been updated. These updates are provided free.

Yes. We are happy to draft custom legal agreements or tailor one of our templates to your specific business needs. Use our contact form to tell us what you need and request a quote.

Quotes for custom legal agreements are usually provided within 48 hours. Then once we have received payment, we need 5-7 business days to draft your custom legal agreements. However, these timings might change if your requirements are particularly complex.

Yes. We are Australian lawyers and qualified to give legal advice – unlike many other websites that are legal publishers only! However, we do not give legal advice over the phone, as details of your circumstances and our legal advice needs to be in writing for legal insurance purposes. If you need legal advice then Book a Call or use our contact form to get in touch.

Yes. We offer legal services based on an hourly rate. Use our contact form to get in touch and tell us how we can help you.