About Legal123

Legal123 Money-Back Guarantee

Last updated: 9 April 2026

Legal123 Money-Back Guarantee

Legal123 offers a money-back guarantee on every legal template we sell. If a technical issue prevents you from using one of our products and we can’t resolve it, we will issue a full refund.

We’ve helped over 10,200 Australian businesses since 2009, and we stand behind every document we provide.

Not Sure Which Template You Need? Ask Us First

We can’t provide free legal advice, but we can answer any questions about product suitability. If you’re unsure whether a template fits your situation, contact us before you buy.

This matters because we don’t provide refunds for incorrect purchases or a change of mind. We’d much rather spend five minutes helping you choose the right template than have you buy the wrong one.

In our experience working with thousands of Australian businesses, most people just need a quick answer to a question: “Is this the right template for my situation?” Our team of qualified Australian lawyers can answer that in minutes. Get in touch by phone or email.

What the Guarantee Covers

Our guarantee covers technical issues that prevent you from using a product. All Legal123 templates are web-based, so technical problems are rare. But if something goes wrong and we can’t help you resolve it, you get a full refund. No questions asked.

This applies to all Legal123 template purchases, including:

What the Guarantee Does Not Cover

We do not offer refunds for change of mind or incorrect purchases. If your circumstances change after buying a template, or you decide you no longer need it, this is not covered by our guarantee.

That’s exactly why we encourage you to check with us before you buy. We want you to get the right template the first time.

How to Request a Refund

If a technical issue is preventing you from using your template:

  1. Email us at support@legal123.com.au or use our contact form
  2. Let us know which template you purchased and describe the technical issue
  3. We’ll work with you to resolve it. If we can’t fix it, we’ll process your refund promptly

In our experience, most technical issues can be resolved relatively quickly and easily. Our support team deals with these regularly and can usually get you up and running in minutes.

Why 10,200+ Businesses Trust Legal123

Refund requests are rare. Here’s why:

We’re real Australian lawyers. Legal123 Pty Ltd is a fully licensed Australian Incorporated Legal Practice, registered with ASIC and regulated by the Law Society of NSW. We’re not a legal publisher or document mill.

Our templates are Australian-specific. Every template complies with current Australian federal legislation and is valid across all states and territories. We don’t sell generic international documents.

We provide real support. Every template purchase includes telephone and email support from qualified Australian lawyers. If you have a question about your template, you speak to a lawyer, not a chatbot.

We keep templates updated. When legislation changes, we update the affected templates and notify customers by email. These updates are provided free.

Our Google rating is 4.9 out of 5, based on over 400 verified client reviews. You can read what our customers say on our testimonials page.

FAQ: Legal123 Guarantee

Does Legal123 offer a money-back guarantee?

Yes. Legal123 offers a money-back guarantee on all legal templates. If a technical issue prevents you from using a template and we are unable to resolve it, we will provide a full refund. Refunds are not available for change of mind or incorrect purchases, so we encourage customers to contact us with suitability questions before buying.

Can I get a refund if the template doesn’t suit my circumstances?

No. Legal123 does not provide refunds for incorrect purchases or a change of mind. If you’re unsure whether a template is right for your situation, contact us before you buy. Our team of qualified Australian lawyers can answer questions about product suitability and help you choose the right template.

What should I do before buying a Legal123 template?

If you have any doubts about which template you need, contact Legal123 before purchasing. We can’t provide legal advice, but we can answer questions about product suitability and help you choose the right template for your circumstances. This saves you time and ensures you get the right document the first time.

Is Legal123 a real law firm?

Yes. Legal123 Pty Ltd (ABN 66 153 012 269) is a fully licensed Australian Incorporated Legal Practice. We are registered with ASIC, regulated by the Office of the Legal Services Commissioner and the Law Society of NSW, and have been operating since 2009.

Are Legal123 templates legally valid in Australia?

Yes. All Legal123 templates are drafted by qualified Australian lawyers, comply with current Australian federal legislation, and are valid and enforceable across all Australian states and territories.

What if my Legal123 template needs updating?

When legislative changes affect a template, we update it and notify all customers who purchased it by email. These updates are provided free of charge.