Selling Online Archive

Today, I received a spam email – unsolicited and promoting a service. But in the footer of that email it stated “This email is not spam” and then the sender spent the next paragraph explaining why his email was NOT spam. Heavens! Factually wrong. Presumptuous, if not rude, too. I hope you’re not making the […]

Competitions and contests are a great way to boosts sales, reward your loyal customers and hype your business. But before you decide whether to run a competition or contest, you need to understand the legal restrictions. Contests in Australia are divided into ‘games of chance’ and ‘games of skill’. A ‘game of chance’ is one […]

Do you sell or offer gift cards, vouchers or certificates on your website or through your business? It’s a growing market, particularly for online businesses. But you may be surprised to know that if you don’t meet the Australian Securities and Investments Commission (ASIC) exemptions, you might need a financial services license to offer gift […]

You have started your new business and set up a website selling your products. All is going well until you receive your first request for refund. Do you have to provide a refund? Take this case example: You are in the business of selling electronic software programs. The customer has purchased your software which is […]

If you sell products or service, did you know you have to provide a guarantee – even if you did not manufacture or do not provide the service? There seems to be a lot confusion about what you must do as a business when you sell goods and services. Australian Consumer Law requires all goods […]

The law is constantly changing, trying to keep up with the ever changing purchasing habits and environment of consumers. More and more business is being conducted online and anyone selling any goods and services to the Australian public must ensure they are aware of and are up-to-date with the latest requirements. The consumer rights listed […]